Last updated: October 15, 2025
At Chef & Crew, our goal is to provide a reliable, professional, and comfortable experience for every customer. This Service Policy outlines how our team operates, what you can expect, and the responsibilities of both customers and staff.
We ensure that every service — whether it’s a personal chef, kitchen helper, housekeeper, or event crew — is delivered by trained and verified professionals. All staff members are selected carefully to meet our standards of hygiene, punctuality, and professionalism.
All bookings must be confirmed through our official website or authorized contact channels. Once your booking is confirmed, you will receive a confirmation message with the date, time, and details of your service. Please review this information carefully and contact us immediately if any corrections are needed.
Our team strives to maintain high standards in every service we provide. Chefs and staff are expected to arrive on time, perform their duties responsibly, and ensure customer satisfaction. Customers are encouraged to provide honest feedback after each service to help us maintain quality and accountability.
Customers are responsible for providing accurate information during booking and maintaining a safe, respectful environment for staff members. Any form of harassment, misbehavior, or unsafe working conditions will result in immediate cancellation of the service without refund.
Our team makes every effort to arrive at the scheduled time. However, delays due to traffic or unforeseen circumstances may occur. In such cases, customers will be informed promptly, and service will be adjusted or rescheduled as needed.
Chef & Crew services are meant for domestic and event-related use only. Our staff are not authorized to perform tasks outside their designated duties. Any special requests must be discussed in advance during the booking process.
The safety of both customers and staff is our priority. All professionals follow hygiene and safety standards while working in your space. Customers are requested to respect the same and ensure a clean, cooperative environment during service.
Chef & Crew ensures professionalism and care in all services but cannot be held responsible for indirect damages or loss arising from service performance, unless required by law. Customers are expected to supervise valuable items and maintain necessary precautions.
If you have any questions or concerns regarding our Service Policy or your booking experience, please contact us at:
📞 +91 9035617927
📧 help.chefandcrew@gmail.com
